HARNESSING CONFLICT: STRATEGIES FOR EFFECTIVE MANAGEMENT IN BUSINESS AND INTERPERSONAL RELATIONSHIPS

Magnus Nkwachukwu-Iwinosa EBEH

doi:10.5281/zenodo.14715212

Authors

Magnus Nkwachukwu-Iwinosa EBEH Department of Business Administration, Faculty of Management Sciences, University of Benin, Benin City, Edo State, Nigeria. https://orcid.org/0009-0000-8721-1457

DOI:

https://doi.org/10.5281/zenodo.14715212

Keywords:

Conflict management, emotional intelligence, relationships

Abstract

This study investigates strategies for effective conflict management in business and interpersonal
relationships, with a particular focus on the role of communication, emotional intelligence, power
dynamics, and cultural sensitivity. The research aims to explore how these factors influence conflict
resolution outcomes and enhance interpersonal and organisational relationships. A survey research
design was adopted, with data collected from 383 employees of Presco Plc in Edo State, Nigeria, using a
structured questionnaire. The study’s findings reveal significant relationships between communication
approaches, emotional intelligence, and power dynamics, highlighting their role in facilitating effective
conflict resolution. Cultural sensitivity, particularly the application of indigenous philosophies, was
found to significantly influence the success of conflict management strategies. The study concludes that
integrating emotional intelligence, effective communication, and a deep understanding of cultural
contexts are crucial for improving conflict resolution outcomes. Based on these findings, the study
recommends that organisations invest in emotional intelligence training, adopt inclusive communication
strategies, and integrate cultural sensitivity into conflict management frameworks. These approaches
are essential for fostering positive business and interpersonal relationships and improving overall
organisational performance.

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2025-01-22

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Magnus Nkwachukwu-Iwinosa EBEH. (2025). HARNESSING CONFLICT: STRATEGIES FOR EFFECTIVE MANAGEMENT IN BUSINESS AND INTERPERSONAL RELATIONSHIPS. GVU Journal of Management and Social Sciences, 9(2), 57–69. https://doi.org/10.5281/zenodo.14715212

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HARNESSING CONFLICT: STRATEGIES FOR EFFECTIVE MANAGEMENT IN BUSINESS AND INTERPERSONAL RELATIONSHIPS

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